Privacy Policy

Last Updated: August 2026

At VELEN, we respect your privacy and are committed to protecting the personal information you provide when using our website or placing an order.

1. Information We Collect

When you place an order or contact us, we may collect information such as:

• Your name

• Phone number

• Delivery address

• Email address, if provided

• Order and purchase details

• Information you provide when contacting customer support

We may also collect basic information about how visitors use our website, such as device type, browser information, and website activity.

2. How We Use Your Information

We use your information to:

• Process and confirm your orders

• Deliver your purchases

• Contact you regarding your order

• Provide customer support

• Process payments through available payment providers

• Improve our website, products, and services

• Prevent fraud or misuse of our website

• Send promotional communications when you have agreed to receive them

3. Sharing Your Information

We may share necessary information with trusted service providers who help us operate our business, such as delivery companies, payment providers, website services, and other providers required to process your order.

We only share information when reasonably necessary to provide these services or operate our business.

We do not intentionally sell your personal information to third parties.

4. Payment Information

Payments may be processed through third-party payment providers.

VELEN does not intentionally store complete payment card details on its own systems. Payment information may be handled directly by the relevant payment provider according to its privacy policy and security practices.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, remember preferences, and support advertising and analytics.

You may be able to manage or disable cookies through your browser settings.

6. Marketing Communications

If you choose to receive marketing communications from VELEN, we may use your contact information to send you updates, promotions, or information about our products.

You can request to stop receiving promotional communications at any time.

7. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Third-Party Services

Our website may use third-party services, including Shopify, payment providers, delivery providers, analytics services, and advertising platforms.

These services may process information according to their own privacy policies.

9. Your Information

You may contact VELEN if you have questions about the personal information we hold about you or if you would like to request correction or deletion of your information, where applicable.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal requirements.

Any updates will be posted on this page with the updated date.

11. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact VELEN through the contact information provided on our website or our official social media channels.