Exchange & Return Policy

At VELEN, we strive to ensure you're completely satisfied with your purchase.

Exchange Policy

• We offer exchanges only within 7 days of receiving your order.

• Items must be unworn, unwashed, undamaged, and returned in their original condition with all original packaging and tags attached.

• Exchanges are subject to product availability. If the requested size or item is unavailable, we will assist you with an alternative.

Return Policy

• We do not accept returns or offer refunds once an order has been delivered.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will review the issue and arrange a replacement if applicable.

For any questions or exchange requests, please contact our customer support team.