Refund policy

Return and Refund Policy

Last Updated: August 2026

At VELEN, we want you to be happy with your purchase. Please read the following policy before placing an order.

1. Try Before You Pay

Where Try Before You Pay is available, you may inspect and try the item before completing payment.

If you decide not to keep the item, you may return it to the courier without completing payment, provided that the item remains in its original condition.

2. Exchanges

We accept exchanges for eligible items when the requested size or replacement item is available.

To be eligible for an exchange, the item must be:

  • Unworn

  • Unwashed

  • Unused

  • Free from damage, stains, odors, or alterations

  • Returned in its original condition

Please contact VELEN as soon as possible after receiving your order to request an exchange.

3. Returns

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after delivery.

We will review the issue and, where applicable, arrange an exchange or another appropriate solution.

Items that have been worn, washed, damaged, altered, or otherwise used may not be eligible for return.

4. Sale Items

Items purchased during promotional or sale periods may be subject to specific exchange or return conditions stated at the time of purchase.

5. Refunds

Refunds are only provided where applicable and after the returned item has been reviewed and approved by VELEN.

For cash-on-delivery orders, any approved refund will be arranged through an appropriate method agreed with the customer.

6. Delivery Fees

Delivery fees are generally non-refundable unless the return is due to an incorrect, damaged, or defective item received from VELEN.

7. How to Request a Return or Exchange

To request a return or exchange, please contact VELEN through our official contact channels and provide:

  • Your name

  • Order details

  • The item you received

  • The reason for the request

  • Photos or additional information when relevant

We will review your request and guide you through the next steps.

8. Policy Changes

VELEN may update this Return and Refund Policy from time to time. Any changes will be posted on this page with the updated date.

9. Contact

For questions regarding returns, exchanges, or refunds, please contact VELEN through the contact information provided on our website or our official social media channels.