Terms of Service

By using the VELEN website or placing an order, you agree to the following terms.

Orders

All orders are subject to product availability and confirmation. VELEN reserves the right to cancel or refuse an order when necessary, including incorrect pricing, unavailable products, or inaccurate order information.

Prices & Promotions

All prices are listed in Jordanian Dinars (JOD). Promotional prices and discounts are valid for the period stated by VELEN and may end without prior notice.

Products

We make every effort to display accurate product descriptions, colors, sizes, and images. Colors may appear slightly different depending on your device or screen settings.

Delivery

VELEN delivers across Jordan. Delivery fees and estimated delivery times are displayed on the website or communicated during the ordering process. Customers are responsible for providing accurate contact and delivery information.

Try Before You Pay

Where available, customers may try the item before completing payment. If the customer chooses not to keep the item, it must be returned in its original condition.

Returns & Exchanges

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after receiving your order.

Items eligible for exchange or return must be unworn, unwashed, unused, and in their original condition. Sale items may be subject to specific return or exchange conditions.

Payment

Available payment methods may vary. For cash-on-delivery orders, payment is collected upon delivery.

Website Content

All VELEN branding, logos, photographs, designs, graphics, and written content on this website are the property of VELEN or are used with permission. They may not be copied, reproduced, or used commercially without permission.

Privacy

Information provided when placing an order, such as your name, phone number, and delivery address, is used to process and deliver your order and provide customer support.

Changes to These Terms

VELEN may update these Terms of Service from time to time. Any changes will be posted on this page.

Contact

For any questions regarding orders, products, returns, or these Terms of Service, please contact VELEN through the contact information provided on our website or our official social media channels.